Meet Inbox: Your Control Center for Conversations

Work conversations keep businesses running — but they also create relentless noise. Not because any one tool is “too busy”, but because execution gets fragmented across Slack channels, WhatsApp groups, Telegram chats, and email threads.

Yesterday’s escalation lives in a Slack channel. Today’s task update is in WhatsApp. Tomorrow’s missed query is buried in email. You respond in the moment — but a day later, the context is scattered, the thread is buried, and the bigger picture is lost.

That’s why we built Inbox.

Inbox: one decision surface across WhatsApp, Slack, Telegram, and Email

Inbox is not a feed. It’s where teams and leaders decide what needs attention today — across every conversation channel your business runs on.

Inbox brings order to the conversations that matter most by surfacing Impact Events: business-defined signals that indicate risk, revenue, customer experience, or execution health. These signals can originate from any channel — WhatsApp, Slack, Telegram, or email — and Inbox presents them in one clear, structured view.

Whether you manage 100 conversations or 10,000, Inbox gives you a bird’s-eye view of your business — so you can prioritize, intervene, and prevent issues before they become outcomes.

What counts as an Impact Event?

You define Impact Events — because what matters differs by business.

The key idea: Impact Events are outcomes, not messages.
A message is noise. An Impact Event is the signal: something that materially affects your business and needs a decision or intervention.

Examples of Impact Events include:

• Escalations: A project bottleneck or issue that needs immediate manager attention.

• Recoverable Revenue: A payment overdue or a deal slipping that can still be saved.

• Missed Customer Query: A customer question left unanswered — whether it came from a chat or an email thread.

• SLA at Risk: A deadline or commitment about to be breached unless someone steps in.

These are the signals that matter — and Inbox makes sure they never get lost, regardless of where they originated.

How Inbox prioritizes what you see

Most inboxes sort by recency or channel. Inbox sorts by business importance.

Impact Events are surfaced and ordered based on prioritization logic such as:

• Business impact: How costly or meaningful this is (revenue, churn, escalation severity).

• Urgency: How soon intervention is needed to prevent failure.

• Recoverability: Whether action can still change the outcome (save the deal, prevent breach, fix dissatisfaction).

This keeps Inbox focused on decision-making — not browsing conversations.

How Inbox works

• Find it in your app: Inbox sits in the left navigation bar of the Chetto app.

• See what matters: Each conversation (group, channel, or thread) appears as an Impact Event card, summarizing the signals that need attention. For example:
  Negative customer sentiment | (2) Response time | (1) Escalation | (1) Customer Dissatisfied

• Configure your view: Decide what you want to track. Configure the attributes linked to the agents you’ve enabled, so Inbox reflects the signals most relevant to your business — across Slack, WhatsApp, Telegram, and Email equally.

• Drill deeper: Expand a card to view the underlying context: key messages, summaries, and the “why” behind the signal. Open the conversation in the sidebar, explore insights, or draft a suggested response — without losing the bigger picture.

Why Inbox matters

Inbox is a control center for your business conversations — built to reduce execution risk caused by fragmentation across channels, not just message volume in one place.

By surfacing Impact Events you define — and prioritizing them by impact, urgency, and recoverability — Inbox ensures the most critical signals don’t drown in the daily flood of chats and threads.

For the first time, you can step back from the chaos and see — at a glance — where your attention will have the most significant impact.

An Inbox that finally works.