Smart Email Triggers — Precision Automation When Conversations Become Work

In fast-moving teams, the real work doesn’t happen in dashboards or CRMs — it happens in conversations.
But that’s also where things get lost.

A customer follow-up.
A service escalation.
A request for engineering support.
A promised delivery update.

All noted inside a group chat… yet never reflected where work actually gets executed.

Chetto already understands conversations — identifying tasks, commitments, risks, sales signals, and more.
Now, we’re taking the next step: turning conversations into execution, instantly — inside the systems your business already runs on.

Introducing Smart Email Triggers

Smart Email Triggers add a human-in-the-loop layer of automation for teams that want control without slowing down execution.

Inside the Customize Agents page, you can now:

• Pick a trigger word (for example: #ops, #crm, #support, #eng)

• Assign a destination email address (like your CRM/ticketing address or internal support queue)

Once set up, anytime someone replies to a message in a Chetto chat using that trigger, Chetto automatically transforms that message into a structured email and routes it to the correct system — instantly.

No switching apps.
No rewriting details.
No copy-paste.
Just execution.

Not “send email”.

Send the right message to the right workflow.

For most CRMs and ticketing platforms, emails are the native entry point.
Smart Email Triggers turn your real-time conversation into real tickets, tasks, or leads — in the tools you already use.

Example:

1. Team member writes in chat:
   “Send the updated Proposal PDF to Client XYZ by EOD today.”

2. Reply with: #ops

3. Chetto automatically generates an email:

| To | ops@company.com |
| Subject | #ops – Send the updated Proposal PDF to Client XYZ by EOD [Group Name] |
| Body | Includes message context + sender + timestamp + group metadata |

The task instantly lands where it needs to — with full traceability.

Why this matters

Smart Email Triggers close the final gap between conversation and execution.

• Critical messages don’t get buried in chat threads

• CRM workflows stay populated without relying on memory

• No bottleneck of one person doing manual data entry

• Teams retain control over what gets operationalised and when

This isn’t a replacement for automation —
it’s the bridge to full automation that works from Day Zero.

Chetto continues to detect tasks and signals automatically.
Smart Email Triggers give teams the confidence to operationalise them when ready.

For teams scaling fast, this changes everything

• Sales teams can push prospect commitments into CRM instantly

• Ops teams can convert escalations into internal tickets in one tap

• CX teams can move complaints into support systems without switching apps

• Engineering/QA teams can receive bug reports directly from customer chat threads

Conversation → Workflow → Action
without losing context, ownership, or speed.

The Future: Autonomous Workflows

Smart Email Triggers are the first step toward completely autonomous workflow execution.
Today, they ensure humans stay in control.
Tomorrow, they become the feedback signal that trains autonomous routing.

If a team repeatedly tags #eng on “Issue with delivery performance”,
Chetto learns that pattern — and in future, routes it automatically.

You are not choosing convenience over automation.
You are training automation to be trustworthy.

Simplify. Automate. Collaborate.

All inside the conversations where teams already work.

Smart Email Triggers are now live for all Chetto users.

If you’d like help setting them up — or want to enable advanced routing options — our team is always happy to assist.